Terms and Conditions

ERAYA Online Shopping Terms and Conditions

1. IntroductionWelcome to ERAYA. By accessing and using our website for shopping, you agree to comply with the following terms and conditions.

2. EligibilityBy using this website, you confirm that you are at least 18 years old or have permission from a guardian.

3. Orders and Payment

All orders placed are subject to acceptance and availability.
Payments must be made in full before dispatch.
We accept various payment methods, which are listed on our website.
ERAYA reserves the right to cancel any order at its discretion if fraudulent activity is suspected.

4. Shipping and Delivery

We strive to deliver orders within the estimated timeframes mentioned.
ERAYA is not responsible for delays caused by external factors such as courier services.
Shipping charges and policies will be displayed at checkout.
Once the order is shipped, the tracking details will be shared with the customer.

5. No Returns and Refunds Policy

As ERAYA products are beverages, we do not accept returns or offer refunds once the order is delivered.
In case of receiving a damaged or incorrect product, customers must report the issue within 24 hours of delivery with proof (images/videos) for resolution.

6. Pricing and Promotions

Prices are subject to change without prior notice.
Promotional offers may have specific terms and conditions.
Discounts and promotional codes are non-transferable and cannot be combined unless stated otherwise.

7. Intellectual Property

All content on our website, including images, logos, and text, is owned by ERAYA and protected by intellectual property laws.
Unauthorized reproduction, distribution, or modification of any website content is strictly prohibited.

8. User Responsibilities

You must provide accurate and complete information when placing an order.
Misuse of the website, fraudulent activities, or breach of terms will lead to account termination.
Users are responsible for maintaining the confidentiality of their account credentials.

9. Limitation of Liability

ERAYA is not responsible for any direct, indirect, or incidental damages arising from the use of our website or products.
We do not guarantee uninterrupted access to our website and are not liable for technical issues beyond our control.

10. Governing LawThese terms and conditions are governed by the laws of India, and any disputes shall be resolved in the applicable jurisdiction.

11. Changes to TermsERAYA reserves the right to modify these terms and conditions at any time without prior notice.

12. Contact InformationFor further inquiries, please contact our support team at [support@eraya.life].

ERAYA Outlet Terms and Conditions

1. Introduction
These terms and conditions govern the purchase and sale of ERAYA products at our physical outlets. By visiting and purchasing from ERAYA outlets, you agree to these terms.

2. Store Operations

Our store operates within the hours specified at each location.
ERAYA reserves the right to modify operational hours without prior notice.

3. Product Availability

All products are subject to availability.
Prices and product offerings may vary between outlets and the online store.

4. Payments

We accept cash, card payments, UPI, and other digital payment methods.
All payments must be completed before leaving the store.

5. Returns & Refunds

No returns or exchanges are allowed for food and beverage products.
If a product is found to be defective or damaged at the time of purchase, an exchange may be allowed at the store manager’s discretion.

6. Store Conduct

Customers are expected to maintain decorum and follow store policies.
ERAYA reserves the right to refuse service to anyone who engages in misconduct or disrupts store operations.

7. Promotions & Discounts

Any promotions, discounts, or offers are subject to terms specified at the store and may not be combined.
ERAYA reserves the right to withdraw or modify offers at any time.

8. Intellectual Property

All branding, logos, and product designs displayed at our outlets are owned by ERAYA and protected under intellectual property laws.

9. Liability

ERAYA is not responsible for any loss, theft, or damage to personal belongings within the store premises.
Any disputes arising from purchases at ERAYA outlets shall be governed by the laws of India.

10. Changes to Terms

ERAYA reserves the right to modify these terms at any time without prior notice.

For any inquiries or feedback, please contact our support team. email:support@eraya.life

ERAYA

Terms and Conditions

ERAYA Online Shopping Terms and Conditions

ERAYA Outlet Terms and Conditions

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