ERAYA Online Shopping Terms and Conditions
1. IntroductionWelcome to ERAYA. By accessing and using our website for shopping, you agree to comply with the following terms and conditions.
2. EligibilityBy using this website, you confirm that you are at least 18 years old or have permission from a guardian.
3. Orders and Payment
- All orders placed are subject to acceptance and availability.
- Payments must be made in full before dispatch.
- We accept various payment methods, which are listed on our website.
- ERAYA reserves the right to cancel any order at its discretion if fraudulent activity is suspected.
4. Shipping and Delivery
- We strive to deliver orders within the estimated timeframes mentioned.
- ERAYA is not responsible for delays caused by external factors such as courier services.
- Shipping charges and policies will be displayed at checkout.
- Once the order is shipped, the tracking details will be shared with the customer.
5. No Returns and Refunds Policy
- As ERAYA products are beverages, we do not accept returns or offer refunds once the order is delivered.
- In case of receiving a damaged or incorrect product, customers must report the issue within 24 hours of delivery with proof (images/videos) for resolution.
6. Pricing and Promotions
- Prices are subject to change without prior notice.
- Promotional offers may have specific terms and conditions.
- Discounts and promotional codes are non-transferable and cannot be combined unless stated otherwise.
7. Intellectual Property
- All content on our website, including images, logos, and text, is owned by ERAYA and protected by intellectual property laws.
- Unauthorized reproduction, distribution, or modification of any website content is strictly prohibited.
8. User Responsibilities
- You must provide accurate and complete information when placing an order.
- Misuse of the website, fraudulent activities, or breach of terms will lead to account termination.
- Users are responsible for maintaining the confidentiality of their account credentials.
9. Limitation of Liability
- ERAYA is not responsible for any direct, indirect, or incidental damages arising from the use of our website or products.
- We do not guarantee uninterrupted access to our website and are not liable for technical issues beyond our control.
10. Governing LawThese terms and conditions are governed by the laws of India, and any disputes shall be resolved in the applicable jurisdiction.
11. Changes to TermsERAYA reserves the right to modify these terms and conditions at any time without prior notice.
12. Contact InformationFor further inquiries, please contact our support team at [admin@eraya.life].